Refund Policy

 

Pursuant to the Turkey Consumer Laws (TCL) refunds will only be given if the below criteria have been met:

  • Omar.training  is unable to deliver a course for which a learner has paid fees; or
  • The learner has paid to Omar.training an amount greater than the course fee(s) as advertised at the time of enrolment; or
  • The learner is otherwise entitled to a refund pursuant to the TCL.

Omar.training is legally required to abide by conditions of approval to deliver courses online; these conditions are enforced by regulatory agencies and are subject to change. Regulatory requirements and changes are outside Omar.training’s control.

Notwithstanding a learner’s rights under the TCL, refunds cannot be given for any of the following alternative reasons not prescribed as grounds for a refund under the TCL:

  • Failure to review and consider all information presented on Omar.training website prior to enrolment
  • Change of mind
  • Incorrect choice
  • Change of circumstances
  • Financial hardship
  • If you make a payment but want or have seen a different price elsewhere
  • Unwillingness or inability to comply with the requirements of a relevant course
  • Employer or organization not accepting a government recognized course
  • Academic or general misconduct

Where a refund is not required by the TCL, refunds will not be provided unless requested within ninety (90) days of the payment being made.

Where it is proven that a learner has paid to Omar.training an amount greater than the course fee(s) as advertised at the time of enrolment, Omar.training will refund to the learner the amount which is the difference between the advertised course fee and the amount paid by the learner.

Where regulatory changes have impacted course conditions and/or requirements so as to cause learners’ loss or disadvantage, learners may not be entitled to a refund.Omar.training will inform learners of the nature of the changes, and of any changes to course requirements and/or conditions, including time-frames and teach out or transition provisions. As any loss or disadvantage to the learner is not caused by Omar.training directly, there are no grounds for granting a refund.

Learners are advised to consider all the information provided on Omar. training website, including the FAQs, course information, resources, instructions, the Learner Handbook, the Fees and Charges Policy, and this Refund Policy when considering enrolment into a course.

Where a refund is granted, such a refund will also require cancellation of any Statements of Attainment or other documentation issued due to non-completion by the learner. Where any printed documentation has been issued, for example, the Construction Industry White Card, the learner will be required to return the documentation to Omar.training, before the refund can be finalized.

Where a learner has purchased a bundle and wishes not to complete one or more of the bundled courses, if a refund is granted in accordance with this Refund Policy, the bundle discount will be deducted from the amount of the eligible refund.

Omar.training  provides a ten (10) day cooling-off period, where a course has been purchased and the learner has not yet commenced that course. The cooling-off period is deemed to be waived if the learner commences their course and/or submits assessment material for that course.

The ten (10) day cooling-off period for White Card replacements is waived upon the submission of the required Statutory Declaration form or Statement of Attainment.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Sultan Selim Mahallesi Humeyra Sok No:7 Nef 09 Plaza B Blok K:8 No:165, 34415 Kâğıthane

abdelrahman@omar.training

Tel: +90 (541)-531-7871